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Terms and Conditions for Lexmark Extended Warranty Service, Lexmark OnSite and Lexmark LexExpress Warranty Service.
The terms and conditions of Lexmark Warranty Service apply to machines which Lexmark has accepted for Warranty Service, including Extended Lexmark Warranty Service, provided that the machine was originally purchased, for company or individual use, from Lexmark, or a Lexmark authorised Distributor/Dealer (to in this statement as Distributors/Dealers) in Singapore. Coverage is provided in Singapore.
Warranty Service Coverage
The coverage period is shown on the applicable Certificate of Registration for Extended Lexmark Warranty Service for each covered machine, or the coverage period is as specified under the statement of limited warranty included in the user documents shipped with the machine; whichever applies. The Customer is entitled to respective Lexmark Warranty Service during the original warranty period specified in the statement of warranty for a covered machine, if
1) OnSite Warranty or
2) LexExpress Warranty or
3) Return to Base Warranty.
If the covered products include options, the options are covered only when installed on the machine for which they were designed. To obtain service for an option covered under Warranty Service, it may be necessary to present the option with the entire machine.
If the Customer sells a covered machine before the expiration of the Warranty Service, then that cover may be transferred to the new owner by written notification from the original owner to Lexmark at:
Lexmark International (Singapore) Pte Limited
Customer Service No 1 , Fifth Avenue Guthrie House , #02-05
Singapore 268802
Lexmark LexExpress Service
If the Customer chooses to use Lexmark's LexExpress service, an exchange machine will be shipped. The Customer must return the defective machine to Lexmark, by packing it in the materials for the exchange machine. LexExpress Service is not available for machines that have been defaced, altered, or damaged beyond repair.
When exchange service is used, the returned machine becomes the property of Lexmark. Exchange machines may be new or repaired, at the option of Lexmark. The exchange machine becomes the property of the Customer when the machine to be returned has been received by Lexmark and the exchange machine assumes the remainder of the Warranty or Extended Warranty Service from the returned machine. The returned machine must not be encumbered.
If the Customer chooses to have Lexmark repair and return the defective machine, the Customer will be responsible for properly packing the machine and taking it to the Lexmark Service Location. The Customer is responsible for any damage resulting from the Customer's improper packing of the machine sent to Lexmark.
Lexmark OnSite Warranty Service
Lexmark OnSite Warranty Service is provided at the Customer's business or home location during the contracted Principal Period of Maintenance (PPM). Next business day service will be provided within the contracted OnSite response time, provided the service location is within Singapore Mainland. For the following condition, please add: one (1) business day to the contracted OnSite response time for service locations not within the Mainland and there will also be an additional charge of $50.00 applicable. Lexmark OnSite Warranty Service is not available for machines that have be defaced, altered, or damaged beyond repair.
Extent of Warranty Service Lexmark Warranty Service is not a guarantee of uninterrupted or error-free functioning of a machine. Service does not include repair of failures caused by: misuse, neglect, accident, modification, electrical supply, operation outside of printer specifications, improper maintenance by the Customer, failure caused by service of the machine by non- authorised servicers, or failure caused by a product, including supply products, for which Lexmark is not responsible.
Maintenance Kits Certain service parts require periodic replacement based on usage and yield, in order to maintain optimum performance of the printer. Replacement of these items is a Customer responsibility, and Lexmark Extended Warranty Offerings do not include the cost of maintenance kits.
Repair Parts Repair parts will be furnished on an exchange basis and will either be new, equivalent to new or reconditioned. All returned parts and products become the property of Lexmark.
Limitation of Liability The Customer's sole remedy under the terms and conditions of this Warranty Service is set forth in this section. For any claim concerning performance or non-performance of Lexmark, or a Reseller, for a covered machine under the terms and conditions of Lexmark Warranty Service, the Customer may recover actual damages up to the limits set forth in the following paragraph. Lexmark's liability for actual damage from any cause whatsoever will be limited to the greater of 1) $5,000 or 2) the amount you paid for the machine that caused the damage. This limitation of liability will not apply to claims for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable. In no event will either party be liable for any damage caused by the other party's failure to fulfil its responsibilities under these terms and conditions.
In no event will either party be liable for any lost profits, lost savings, incidental damage, or other economic consequential damages. This is true even if the other party is advised of the possibility of such damage. All expressed and implied warranties, including warranties of merchantability and fitness for a particular purpose, are limited in duration to the coverage period. No warranties, expressed or implied, will apply after this period.
Cancellation Either the Customer or Lexmark can terminate the Extended Warranty coverage at any time with one (1) months prior written notice. When the extended warranty coverage is cancelled, Lexmark will refund to the Customer the remaining portion of the warranty price paid on a prorata basis.
Additional Rights Some states do not allow limitations on how long an implied service lasts, or do not allow the exclusion or limitation of incidental or consequential damages. If such laws apply, the limitations or exclusions contained in the terms and conditions of this Warranty Service may not apply. This Warranty Service gives the Customer certain legal rights.
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